A problematic review?
Let’s look at the facts.
We examine the review, its context and your evidence to identify suitable steps. A low rating alone is not a reason for removal.
Let’s discuss your needs
IS THIS FOR YOU?Does this
Does this
sound familiar?
A review seems fake, off-topic or against Google’s policies.
What we aim for
An evidence-based approach, with a clear view of what can be requested.
A CONCRETE ASSIGNMENTWhat we
What we
work on together.
Identify possible grounds for reporting
Support with reporting and following up the request
Advice on an appropriate public response when relevant
Google decides on removal. No deletion or decision timeframe is guaranteed. Read Google’s policies ↗
Prepare for our conversation.
Keep the review link, date and relevant facts. Explain the issue in your first message without sending passwords or confidential documents.
Questions about this service.
Can a negative Google review be removed?
A low rating or disagreement alone is not enough. We assess whether the content may breach Google’s policies and identify the applicable reporting route. Google makes the removal decision; the agency cannot guarantee deletion.
What happens if Google refuses removal?
Review the decision and the options available in the review management tool. Any available appeal should provide relevant facts. A measured public response may also help; repeated reports do not replace a valid reason.
A CLEAR SCOPE BEFORE WE START.
Request a quoteYour tailored service.
The quote specifies the actions, deliverables and price suited to your situation.
Simple, from the start
to what comes next.
We get to know you.
Tell us about your business, your profile and your questions.
We define the assignment.
You receive a proposal with the scope, deliverables and price.
We take care of it.
We prepare the content and corrections, with the necessary approvals.
We stay in touch.
You know what has been done and what comes next.
Before
getting started.
How does the first contact work?
Describe your business and needs. We assess your situation, then send a proposal specifying the scope, deliverables and price.
Do I need to share my Google password?
No. Never share your password. Access needed for the assignment is arranged through Google’s authorisation mechanisms.
Can you remove any negative review?
No. We assess reviews that may breach Google’s policies and the available options. A negative review does not necessarily break the rules. Google makes the decision.
And what
comes next?
Essentiel Optimisation
A clear, consistent profile ready to present your business.
Explore this serviceMax Optimisation
In-depth work to better present your trade and services.
Explore this serviceMonthly Management
Regular support to keep your profile up to date.
Explore this service