Customer reviews3 min read
How to ask for a Google review without pressure
Use a neutral Google review request, with sample messages and a method that avoids rewards and selective invitations.
THE OPTIMAPS BLOG
Your local visibility.
Let’s talk about it.
Clear tips for your Google profile, reviews and website. For the businesses that bring our neighbourhoods to life.
20 practical guidesExamples. Your next step.
A Google profile
that feels like you.
From the first checks to a monthly routine: steps to optimise it.
Read the guide · 4 minA GUIDE FOR EVERY QUESTION
A little reading.
Lots of practical ideas.
4 guides · Customer reviews Show all
Customer reviews3 min read
Responding to a negative review: a method and five examples
Prepare a calm, factual response to a negative Google review, with five fictional examples and practical follow-up steps.
Customer reviews3 min read
Responding to a positive review: eight examples to personalise
Write natural replies to positive Google reviews, using eight fictional examples while protecting customer information.
Customer reviews3 min read
Reporting a Google review: what can actually be removed
Distinguish negative feedback from a policy violation, prepare a factual report and follow Google's review process.